Everything you need
to know.
Common questions about the platform, infrastructure, and how NOTT handles your data.
NOTT is a B2B platform that builds and runs private AI modules for e-commerce operations. Instead of wiring generic plugins to public AI APIs, you get custom modules — like Geo Intelligence, SEO Intelligence, and Price-Sync — that connect to your own catalog and data sources, run on infrastructure we operate, and are managed from a tenant-isolated admin console.
No. NOTT is a module-based platform — modules run as tenant-isolated workloads and are managed from the client admin. Some are available to install from the Marketplace, but the core product is managed AI modules configured for your stack, not a directory of third-party plugins.
NOTT runs its own private AI cluster — dedicated infrastructure we own and operate. This means your requests never touch third-party AI providers, you're not subject to external rate limits or pricing changes, and session context persists between conversations in a way that shared API products simply can't offer.
With third-party APIs you pay per token, have no control over uptime or pricing changes, and share infrastructure with millions of other users. NOTT runs its own inference nodes, which means predictable costs, no per-token billing surprises, and persistent session context — something API-based products can't offer natively.
Every conversation carries a history the AI uses to give coherent, relevant responses. NOTT preserves this across requests automatically.
Importantly, the context is stored in a compressed, non-reversible internal format — it cannot be read back as plain text by anyone, including us. It's secure by architecture, not just by policy. For customer support, recommendations, or any stateful interaction, this means continuity without compromising your customers' data.
No. All inference runs on NOTT's own GPU cluster connected via a private encrypted network. Your data never touches OpenAI, Anthropic, or any external AI API. This is especially relevant for e-commerce businesses handling customer data under GDPR.
NOTT is built around installable AI modules. Available today: Geo Intelligence, SEO Intelligence, and Price-Sync (with a direct database connector). New modules ship continuously — browse everything on the Marketplace page.
Yes. Price-Sync can read your live catalog and write approved updates back through a controlled bridge — access is scoped to the fields you allow, and every write is audited. Exact fields and permissions are defined during setup.
Onboarding is handled personally by our team. Reach out and a manager will guide you through setup, configuration, and go-live. We're available around the clock — day and night — to make sure your launch goes smoothly.
Yes. The architecture scales horizontally — capacity expands by adding nodes, not by migrating to a different platform. You won't outgrow the infrastructure.
Yes. Each tenant has a scoped API allowing you to integrate NOTT's AI capabilities into your existing e-commerce stack, custom storefronts, or internal tools — without going through the dashboard UI.
All traffic runs over HTTPS with signed, scoped session tokens. The infrastructure operates on a private encrypted mesh network — AI endpoints are completely unreachable from the public internet. Tenant isolation is enforced at the architecture level, not just configuration.
Still have questions?
Our team typically responds within 4 hours.